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Shipping charges are based on the amount purchased. Our shipping schedule is as follows:

Standard Shipping Policies:

• Must be 21 years or older to order
• We do not ship outside of the United States, except for US foreign military bases.
• 6% sales tax applied to all Pennsylvania shipments
• For CI Free shipping, In-stock orders received by 3pm EST (Sunday thru Thursday) are shipped within one day.
• For All other shipping methods, In-stock orders received by 3pm EST (Monday thru Friday) are shipped the same day.
• Due to FAA regulations, lighters must be shipped via ground parcel services. Express shipping is not available
• Upgrade charges to Alaska and Hawaii are higher - add $12 for 2-day AIR and add $30 for Next Day
• Shipments to PO Boxes, FPO, APO, Puerto Rico, Virgin Islands, and Guam are shipped Priority Mail. Upgrade options are not availabe. Insurance charges may be applied
• Certain items, such as oversized merchandise, Cigar of the Month Clubs, and other shipments may require additional shipping charges. These charges also apply with free shipping promotions. Any such charges will be noted on your checkout page before ordering

We know you want your order yesterday, and we strive to be the fastest and most reliable shippers in the business. We will process all in-stock orders that are received by 3pm Eastern time for same day shipping from our warehouse in Pennsylvania. Standard shipping takes from 2 to 6 business days from date of shipment (not including weekends or holidays), depending on your proximity to our warehouse.

For more urgent requests and for customers living on the West coast, we offer 2-DAY AIR EXPRESS and OVERNIGHT options at a small additional charge (Click here for shipping rates).

Online inventory is updated regularly. If an item is not immediately available, it will ship the moment it becomes available. We cannot be held responsible for UPS errors, or other delays out of our control. (Please note: for urgent and extremely time-sensitive requests, please call or email a representative to ensure availability before submitting your order, as certain items marked 'available' can sometimes sell out intra-day.)

You can check shipment status by using the My Account link found on each page.

Locate your UPS orders quickly and easily online! Click on the My Account link under the "My Accounts" area to pinpoint the status of your Humidor.com shipment. They're coming soon!

Keeping you happy is our number one priority. Returns are easy - if you are not satisfied with your purchase, you may return the item to our warehouse within 15 days of receipt of your order for a prompt exchange, credit, or refund. Before returning the item, please contact Customer Service or call 1-888-244-2790 and let us know what and why you are returning the item, and a Return Merchandise Authorization Number (RMA#) will be issued. It is important that you make note of this number to include with any returns.

How the return policy works: for cigars by the box or bundle- if you try 1 cigar and return the remainder, you will receive full merchandise credit, less shipping charges. If you try more than 1, pro-rata credit is applied, less shipping charges. For samplers, 5-Packs and non-cigar merchandise, returns must be in new, unopened condition to receive credit. Please keep the original packaging and any accessories to return with the item.

If you fail to return merchandise within the given timeframe or without an RMA#, we may deny credit or issue a 15% re-stocking fee.

We do our best to provide you perfect cigars in perfect condition as quickly as possible. Shipments are inspected and double checked by our shipping staff for accuracy and quality. Should you experience any problems, please contact Customer Service.